Q:What is your product range?
A Our product range includes refrigerated or non-refrigeated big capacity floor standing centrifuge and benchtop centrifuges with high or low speed.
Q:What is your lead time ?
A We keep stock of finished products and semi-finished products in stock to ensure fast delivery within 2 weeks (except for bulk order).
Q:How can you ensure safety of the products during shipment?
A Our standard package is pywood case with pallet underneath and foam filled inside the pacakge which can protect the goods during shipment.
Q:How about product quality?
A We have been selling our centrifuges on about 50 countries in the past 10 years with very limited complaint rate less than 1%.
Q:How can you ensure after-sales service?
A We provide 18-months warranty and lifetime maintenance. We offer online and video technical customer service in English.
Q:How can we get spare parts for warranty? How Long can we get parts for warranty?
A We offer free spare parts and cover international air courier freight at our cost. You can receive parts in 1-2 weeks.
Q: Are you a factory or trading company ?
A We are a factory with our digital processing center and an international sales team.
Q:Where is your company location ? How can we visit there ?
A Our factory is in Shanghai, the most booming city in China , 20Km away from Shanghai Pudong International Airport. Welcome to visit us !
Q:What certification do you have?
A ISO 9001 and CE certificate.
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