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Opal Group: Chief Nursing Officer Summit 2017

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Chief Nursing Officer Summit 2017

Chief Nursing Officer Summit 2017
Twelve Atlantic Station, Atlanta, GA
September 18-19, 2017
About Conference
Healthcare is one of the most important and rapidly growing sectors during this economic climate. With the move to value-based care models and a more consumer-driven healthcare environment, this vital industry must respond swiftly and strategically to the scarcity of resources, generational shifts in the labor force, and technological advancements. The Chief Nursing Officer will be instrumental in the execution of necessary changes while focusing on achieving the goal of The Triple Aim.
Strategies being debated include: Creating an environment that attracts talent and aggressively screening labor from alternative markets, as well as, developing curriculum and tools to enhance the skills of healthcare professionals where emerging technologies are being employed. These issues enhance quality patient care which is the key responsibility driving a CNO's success.
As a respected and valued member of senior management, the CNO must be skilled in communications while building and strengthening bridges between clinicians and management. The Chief Nursing Officer Summit will feature high-level strategy sessions discussing issues to effectively address the complications associated with hospital expansions, finding avenues for increased cooperation, building useful partnerships with educational institutions, extending shared governance and decreasing nursing documentation time.
Monday, September 18,2017锔盩uesday, September 19,2017
Registration and Continental Breakfast
Get to Meet the CNOs Ice Breaker
Chairperson Opening Remarks
Succession Planning: Examining the Changing Role of the Chief Nursing Officer
Chief Nursing Officers are in great demand; and as younger nurse administrators are preparing for CNO roles, there is much to consider. As the CNO鈥檚 role now includes many more business, IT and finance concerns, as well as developing innovative manners of care delivery, it鈥檚 up to the new CNEs to determine if a MBA, PhD or DNP is a better route to take in order to be better prepared for future healthcare challenges. In addition, current CNOs need to develop mentorship programs to grow these future leaders internally so they are prepared to take the reins they are handed.
Candace Smith | Chief Nursing Officer | Manatee Memorial Hospital
Susan Eubanks | Chief Nursing Officer, Page Hospital | Banner Health
Paula Gillette | VP, Nursing and Patient Care Services | University Hospitals, Rainbow Babies and Children鈥檚
Challenges of a CNO:  Creating Value for the Growing Health System
As health systems continue to grow whether it be through mergers, acquisitions or the development of new facilities, the Chief Nursing Officer is under constant pressure to create value both at the system and the entity level. This session will provide insight into how CNOs are facing this challenge. We will examine such topics as:
  • How do system decisions create value?
  • How is value measured?
  • What differences are found at the entity versus the system in terms of value?
  • Additional challenges in integrating into the system
Anne Whiteside | Vice President/CNO | Valley Health
Telehealth: Improving Your Telehealth Performance Using Process Management Tools and Understanding Human Nature
This interactive panel discussion will examine the impact of human factors and process management tools on your telehealth system and delivery program. Panelists will discuss the critical link between human nature and business processes and how these two things together actually affect performance. In order for you and your organization to operate and manage a sustainable and effective telehealth system you need the human factor to sync well with the process and technological aspects of the delivery system. We will discuss various issues, not limited to, but including:
  • Understanding telehealth as a scalable and sustainable business practice to provide effective patient care
  • Learning the basic 鈥渇actors鈥 of human nature as they apply to telehealth
  • Improving the delivery of telehealth by maximizing human factors and process management tools
Morning Refreshment Break
Partnering for Performance 2.0
  • Understand the role of the CNIO at Inova
  • Understand the role of the Sr. Director, IT Revenue Cycle at Inova
  • Learn how to leverage those partnerships both internally and externally with operational leaders such as CFO/CNE/VP Revenue Cycle
  • Understand the governance structure that is used for decision making for improved performance both Clinically and Financially
  • Recognizing the need to establish leadership and coordination between not just the CFO, CIO, CMIO, CNIO and the CISO 鈥 but the departments that they lead as well
Patricia J. Mook | AVP, Chief Nursing Information Officer | Inova
Population Health Initiatives: From Volume to Value-Based Care
The evolution of traditional healthcare delivery models that focused on volume to more of a value-based position has elevated Population Health to a level that has truly grabbed interest throughout the healthcare ecosystem. However, the concept of Population Health means different things to different people; and therefore the need to clarify how you, your staff and your organization as a whole will view Population Health will assist in making this value-based care model to effectively transpire at your hospital. In this session we will:
  • Define Population Health by recognizing the various elements of a program and how it differs from disease management and traditional healthcare
  • Understand the value of information, data and analytics to the implementation of effective population health programs
  • Determine the power of collaboration and unique partnerships to not only developing but also executing successful Population Health Programs
  • Identify key competencies that Nurse Executives must arm themselves with to be prepared for Population Health initiatives
Sharon Wright | Vice-President Patient Care Services & Chief Nursing Officer | Hardin Memorial Hospital
Building an Environment that Creates Genuine Engagement
Creating an environment that focuses on engaging the entire network of care to support an individual鈥檚 health 鈥渏ourney鈥 is a critical component of success. This means that an organization must work from the inside out and build a culture that focuses on health and wellness for their employees and that strives for an environment in which teamwork is praised and change is not something to run away from scared.
This interactive session will discuss issues such as:
  • Conducting an organizational assessment of culture & strategy
    Determining the positives and challenges for your organization鈥檚 culture
  • Understanding your culture鈥檚 demographics
  • Learning to market to your employee base to build engagement internally
  • Recognizing manners as to how you can take internal engagement to capture your patients鈥 attention and make their experience a happy one
Veronica Scott-Fulton | VP, Operations & Patient Care Services | Wolfson Children鈥檚 Hospital
Implementing a Healthy Work Environment through Safe Patient Handling
We鈥檒l address the current trends and issues that influenced the development of the safe patient handling and mobility standards, as well as identify the need for safe patient handling as part of a culture of safety environment. This session will demonstrate the importance of leadership support, review the implementation process, and provide outcomes achieved through the implementation of a successful program.
Jessica White-Kiehle | Project CNO | Community Health Systems
Understanding Patient Perspectives Surrounding Engagement and Experience in Health Care
Patients must be a part of the conversation when providers and payers develop their engagement strategies. Learn how to make the cultural shift to promote patient perspectives, experience, and participatory care within the organization. View the health care system through the patient lens to gain a better understanding of how patients see the continuum as one experience Discuss strategies to incorporate patient-centered programs into the organization Identify ways to improve adoption, provider/payer collaboration, and employee engagement
Duke Lim | Associate Vice President- Nursing & Patient Services | UF Health- Shands Hospital
Afternoon Refreshment Break
Resiliency in Nursing
Stress. Walk down any corridor in a hospital, Ambulatory Surgery Center, or physician office and you can see it; traumas arriving in the ED, expecting parents waiting and hopeful, patients receiving news of a newly diagnosed condition, staff dealing with failed equipment, surveyors inspecting, and near misses or worse. The list can go on and on. While not all stress is 鈥渂ad鈥 it has an effect on our bodies, our demeanor, and our relationships. How we process this stress, AND grow from it defines resiliency. What role do we play as nurse leaders to optimize resiliency? We will look at optimizing resiliency at the level of staff nurse, nurse manager, and executive as a key component in a highly reliable organization.
Dana Asato | Chief Nursing Officer | Blake Medical Center
Doing More with Less: Acting Smarter by Investing in the Capital of Your Hospital
With the recession not affecting healthcare until at least a year after it hit the rest of the economy and with the number of nurses expected to grow by only six percent by 2020, the demand for nursing care is expected to grow by 40 percent. This places a tremendous need to Do More with Less staff and reduced budgets. This session will examine and discuss:
  • How do you do things differently and with less money and still get the same or better outcomes
  • What services are profitable? What do you keep? And, where do you go from here?
  • Learn what the 鈥渘eed to have鈥 and the 鈥渘ice to have鈥 are for your hospital
  • Execute Leadership Development programs that create stars
Quality Metrics for the CNO
This session will examine how Nursing Leaders can utilize data and analytics for improved staffing, better quality care and more.
Critical Nursing Shortages: Finding Innovative Approaches to Demand
The number of nurses is expected to grow by only six percent by 2020, the demand for nursing care is expected to grow by at least 40 percent; this places tremendous pressure on our Chief Nursing Officers. Looming nursing shortages also pose a significant dilemma for community based hospitals. This session will examine:
  • An innovative approach to an academic practice partnership leading to reduction in transition to practice time for new nursing graduates.
  • Designing a pipeline strategy for recruiting new nurses in a competitive environment to prepare for a predicted critical nursing shortage
  • Identifying strategies to retain nurses, including shared/professional governance models that drive nurse engagement and collaborative practice models
  • Methods utilized to develop a fully funded program for entry into organization as an unlicensed staff member, progress to an associate trained RN, then to a bachelor鈥檚 level RN.
  • The impact of a true career progression staff development program via review of retention/ vacancy rates, use of contract/agency staff, financial indicators, and turnover rates.
Lewis Perkins | VP Patient Care Services & CNO | Norton Hospital
Liisa Ortegon | Senior Vice President Operations/Chief Nursing Executive | Houston Methodist Hospital 鈥 Texas Medical Center
Katie Boston-Leary | Chief Nursing Officer, Senior VP of Patient Care Services | Union Hospital of Cecil County
Day One鈥檚 Closing Remarks
5:45pm - 6:45pm
Networking Cocktail Reception
Contact us at:
Sherry Shin
Tel: 212.532.9898 ext. 345
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